~ Established 2005 ~

ORDER ADJUSTMENTS | EXCHANGES | REFUNDS | RETURNS

I NEED TO CHANGE OR CANCEL MY ORDER.

Please review the details of your order for accuracy at checkout. You will also receive an email to confirm your purchase that will confirm the details you have selected for your order. If you feel there are adjustments that need to be made, or if you need to cancel your order, please contact us within 48 hours of your purchase by clicking on the orange "Contact Us" tab to the right of your screen. When contacting us about adjustments that need to be made, please type "ORDER ADJUSTMENT REQUEST" In the Product title/Subject line.

CAN I EXCHANGE MY ITEM OR RETURN IT FOR A REFUND?

Due to the made-to-order nature of our products, Handcrafted 360 items are not eligible for return or exchange except in the case of shipping damage or error on our part. We do, however, allow you to make adjustments to your order within 48 hours of your purchase. Please contact us by clicking the orange "Contact Us" tab to the right of your screen. When contacting us about adjustments that need to be made, please type "ORDER ADJUSTMENT REQUEST" In the Product title/Subject line.

MY ORDER HAS ARRIVED DAMAGED. HOW CAN I RECEIVE A REFUND*?

In the unlikely event that your order arrives damaged, please contact us within 48 hours of order delivery by clicking on the orange "Contact Us" tab to the right of your screen. Please write DAMAGED SHIPMENT in the Product title/Subject line. We may request a photo(s) image of any damage. It is important to keep all packaging supplies until we have fully addressed the issue. We may require a return* to complete a refund.

THERE HAS BEEN A MISTAKE WITH MY ORDER. HOW CAN I RECEIVE A REFUND*?

If you believe there has been an error with your order, please contact us within 48 hours of order delivery by clicking on the orange "Contact Us" tab to the right of your screen. Please write ORDER ERROR in the Product title/Subject line. We may require a return* to complete a refund.

*All returns and refunds are subject to the discretion of Handcrafted 360

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